Infinite Connect Blog

VoIP Troubleshooting

VoIP Troubleshooting: Common VoIP Problems & How to Solve Them

Troubleshooting common VoIP problems is often as simple as unplugging and reconnecting your device. That’s because VoIP phone issues are inherently internet issues, and most of the time, your cloud connection is something you take for granted. But bandwidth-related VoIP … Read More

Featured Post
IP PBX for Your Small Business

Tips for Choosing an IP PBX for Your Small Business

A business IP PBX is a great option for a small business seeking to cut costs associated with their existing public switched telephone service. IP stands for “internet protocol,” and an IP PBX uses the internet to route calls to … Read More

Featured Post
Business VoIP Checklist

Business VoIP Checklist: How to Set Up Business VoIP in 10 Easy Steps

If you remember the days of waiting for the phone company to connect your landline, you’ll appreciate business VoIP installation. You can set up VoIP much easier than you can a traditional PBX—all you really need is the Internet and a … Read More

Featured Post
What is Cloud PBX

What is Cloud PBX and How Does it Work?

Despite having access to emails, texts, and instant messaging, the telephone, which was invented in 1876, remains a vital part of business communications. Short of talking with someone face-to-face, a phone call is one of the most typical types of … Read More

Featured Post
Find-Me-Follow-Me-Systems

5 Use Cases for “Find Me, Follow Me” Systems

There are two primary call forwarding technologies used in VoIP phone features. “Find me” and “follow me” are call forwarding services commonly used together to locate the party you’re calling, wherever they may be. From a business perspective, these tools are incredibly … Read More

Featured Post
Why Direct Inward Dialing (DID) Is Key to VoIP

Why Direct Inward Dialing (DID) Is Key to VoIP

Direct inward dialing, or DID, is a VoIP feature in use by millions of businesses across the country. You may use it every day and not know it, but once you’ve used it, you’ll know DID is almost indispensable to your business. … Read More

Featured Post
How to Set Up an Internet Conference Call

How to Set Up an Internet Conference Call

The world has changed. Yesterday’s offices are sitting vacant as more remote workers set up shop permanently in their homes. Meetings once spent sitting around a conference table with a speakerphone are being replaced by virtual meetings where the table … Read More

Featured Post
Call-Center-Tools-for-a-Remote-Workforce

7 Key Call Center Tools for a Remote Workforce

In August 2020, KM World published a new article called “The Call Center of the Future: WFH is Here to Stay.” The article pointed out that not only did the majority of call centers switch to remote work last year, call volumes … Read More

Featured Post
Instant Messaging for Business

Instant Messaging for Business: Why Text Still Matters

There is nothing more important in business than communication. Whether it’s a company communicating with potential or existing customers, or a manager communicating with their employees, your business simply won’t move forward without high-quality communication. While email and voice calls … Read More

Featured Post
Setting-Up-a-Cloud-Call-Center

10 Things to Consider When Setting Up a Cloud Call Center

Setting up a call center is a big investment that comes with a big risk. Increasingly, companies are choosing to offset operational costs by employing virtual call centers. With more employees working from home these days, a cloud call center … Read More

Featured Post