Infinite Connect Blog

Troubleshooting common VoIP problems is often as simple as unplugging and reconnecting your device. That’s because VoIP phone issues are inherently internet issues, and most of the time, your cloud connection is something you take for granted. But bandwidth-related VoIP … Read More

A business IP PBX is a great option for a small business seeking to cut costs associated with their existing public switched telephone service. IP stands for “internet protocol,” and an IP PBX uses the internet to route calls to … Read More

If you remember the days of waiting for the phone company to connect your landline, you’ll appreciate business VoIP installation. You can set up VoIP much easier than you can a traditional PBX—all you really need is the Internet and a … Read More

Despite having access to emails, texts, and instant messaging, the telephone, which was invented in 1876, remains a vital part of business communications. Short of talking with someone face-to-face, a phone call is one of the most typical types of … Read More

There are two primary call forwarding technologies used in VoIP phone features. “Find me” and “follow me” are call forwarding services commonly used together to locate the party you’re calling, wherever they may be. From a business perspective, these tools are incredibly … Read More

Direct inward dialing, or DID, is a VoIP feature in use by millions of businesses across the country. You may use it every day and not know it, but once you’ve used it, you’ll know DID is almost indispensable to your business. … Read More

The world has changed. Yesterday’s offices are sitting vacant as more remote workers set up shop permanently in their homes. Meetings once spent sitting around a conference table with a speakerphone are being replaced by virtual meetings where the table … Read More

In August 2020, KM World published a new article called “The Call Center of the Future: WFH is Here to Stay.” The article pointed out that not only did the majority of call centers switch to remote work last year, call volumes … Read More

There is nothing more important in business than communication. Whether it’s a company communicating with potential or existing customers, or a manager communicating with their employees, your business simply won’t move forward without high-quality communication. While email and voice calls … Read More

Setting up a call center is a big investment that comes with a big risk. Increasingly, companies are choosing to offset operational costs by employing virtual call centers. With more employees working from home these days, a cloud call center … Read More